Following the new Universal Credit Reforms, we have worked closely with Housing Associations to ensure they have a process in place to collect arrears fast and efficiently.
No Collection – No Fee
There is no upfront cost for any of our services. We collect the debt for a small agreed commission, payable only on monies received.
3 stages of letters sent to debtors on your behalf at designated intervals.
Enforcement Agent Attendance
Doorstop attendance by professional Enforcement Agents – operating in your area, throughout England & Wales.
When a debt is under arrangement, text messages or emails sent to the debtor to prompt the payment.
Automated Phone Messages
Automated messages sent to debtors to remind people what they owe, when it’s due and how to pay.
Out of Hours Call Centre
Providing debtors with assistance in responding to correspondence and options to pay the debts. Manned by in-house, experienced and helpful call centre agents.
Understanding of vulnerable debtors, working closely with them and our clients to ensure a positive resolution.
Dedicated Trace & Investigation team utilising the very latest technology and resources to find absconders.
Fast Instant Action
We can respond instantly to your requests and have mobile, fully employed, Enforcement Agents operating throughout the whole of the UK. All instructions are actioned on the same day.
Experienced Manager appointed to handle your account and secure log-in to our automated IT System offering up to the minute live progress reports
Service Level Agreement
Operating to a tailored service level agreement with key performance indicators, regular management information, statistics and service review meetings
Protecting Your Reputation
Fully licensed, accredited with industry bodies, ethical working practices and directly employed trained staff protecting your reputation at all times.