Penham Excel Helping Hands logo

As a multi-award winning provider of professional High Court and Non-High Court enforcement services operating throughout England and Wales for over 20 years; we offer a range of ethical and sensitive debt recovery services to both the public and private sectors, achieving market leading collection rates.

Our training arm Helping Hands provides consultancy services and tailor-made training packages to local authorities, SMEs and the advice sector.

Subjects covered:

  • Invoice or commercial rent recovery consultation
  • Invoice or rent collection tools
  • Trace and investigation techniques
  • Call handling and negotiation skills
  • Distinguishing the “can’t pays” from the “won’t pays”
  • Managing Potential Vulnerability
  • Taking Control of Goods Regulations
  • CRAR and how to use it
  • Persistent Evader & Nuisance vehicle strategies (parking)

Don’t just take our word for it…

“It is the support beyond the expected level of service that has been so helpful. We have received so much support and training from Penham Excel as we trial internally our Parking Enforcement and without their expertise, we would not have been operational so quickly.”
Clive Jones, Head of Revenues and Benefits – Luton Borough Council

“Penham Excel are always happy to deliver training to the staff on any relevant subject matter.
It’s a pleasure to work with Penham Excel.”
Kevin John Tuttle, Debt Manager – Thurrock Council

“Penham Excel work alongside the Council as well as the Citizens Advice, and this tripartite relationship has grown into a professional partnership. They provide training and briefings to the Citizens Advice, as well as to my staff. They have also met with Councillors to discuss their approach to the collection of debt from our potentially vulnerable customers. These sessions provide my team, Councillors and Citizens Advice with up to date information on the industry and are always well received.”
Geraldine Goodwin, Revenues Manager – North Hertfordshire District Council