Debt Management Vulnerability Toolkit updated

Debt Management Vulnerability Toolkit updated

 

The Government has updated its Debt Management Vulnerability Toolkit, which was developed by the Cabinet Office Fairness Group. The Toolkit is designed to help public sector bodies recovering debt to identify and support all customers, including those who may need additional support.

For policy makers and those designing service policies and processes, it offers examples of best practice and changes that can be considered and incorporated into their organisations. It draws on best practice from within the public sector debt management context, as well as established tools and practice from other industries. Alongside the toolkit, is a guide specifically for frontline staff, designed to be used when interacting with customers as a prompt of key tools and guidance.

The document covers definitions of vulnerability, reasonable adjustments, supporting staff resilience and data protection. You may find it a useful resource for operations and training.

You can download a copy here.