The PECS system incorporates a wide range of functions that enable us to deliver our services efficiently, communicate with our clients effectively and provide ‘live’ status information on all cases.
The PECS system
|Accepts instructions electronically via a variety of different formats designed around Penham Excel’s client requirements.|
|Allocates individual reference numbers and batch numbers|
|Links multiple related cases and looks at any uncollected cases|
|Reports any Warnings from previous cases (for Health and Safety reasons)|
|Optimises route planning – cutting down emissions, carbon footprint, and time from instruction to collection|
|Records monetary transactions, on-hold dates and reasons|
|A record who has worked on the file, times of attendance, status of the case, expiry dates, next installments and provides a case summary/ conclusion report|
|Records complete history and agent allocation|
|Allows the attachment of all documentation letters from customers including emails, photographs of goods and inspection forms|
|Auto creation of standard letters|
|Records the collection of assets relating to any agreement.|
|Holds full inventory of goods removed|
|Retains copies of any Vehicle Inspection forms completed|
|Reports on the acceptance/input of cases and statistics on acknowledgement, hold report status, etc.|
|Automatic report returns when cases are closed and a breakdown of the return reason in order to link with the clients systems for payments of monies and general updates|
The PECS system is designed in such a way that it reports automatically telling the Penham Excel Account Team what is happening with all of the cases, including cases on hold, Non movement reports, collection rates daily weekly, monthly and who internally at our company has the case allocated to them. We are alerted to all expiry dates. This ensures at no time cases are left inactive and are actioned in an efficient manner for both clients and us.
Whenever an update is made by a client on the PECS web enabled system this is then, automatically sent to the relevant agent who has the case allocated to them.