Periodic service evaluation questionnaires are distributed to clients and the responses are evaluated.
The information gathered is then used as a platform for regular service review meetings that are undertaken with our client to monitor performance and work together to promote continuous improvement throughout the life of the contract.
At Penham Excel our aim is to provide excellent service and results in debt recovery. The companies results and client feedback support the assertion that we not only consistently meet, but also often exceed, our client’s expectations.
Service Level Review Meetings are very valuable as they provide an opportunity for both parties to openly discuss contract performance and recovery rates.