Our account managers are responsible for the daily operation of all contracts and therefore familiar with, and duty bound to deliver, the respective SLAs and KPIs.
Regular management information provides an overview of actual performance against the agreed levels, which either illustrate compliance or highlight areas that may need attention or immediate improvement.
The production and format of management information is totally flexible and can be tailored to suit each client’s individual needs. These reports can be supplied electronically or in hard copy. Clients can also run customised reports directly from our PECS web enabled Enforcement Agent system that provides up to the minute live information on the activity levels of their respective contract.
Typically management information supplied for clients such as Local Authorities for the recovery of Council Tax and NNDR would consist of:
| Number of cases received |
| Cases by stage |
| Cases on hold |
| Cases on Payment Arrangement |
| Payments received at any particular point |
| Cases paid in full |
| Direct payments logged |
| Cases withdrawn |
| Cases at Trace |
| No access cases |
| Cases returned as Nil effects / Nulla Bona |
| Cases returned unexecuted in the period, analysed by category (reason) type, value and recovery stage |
| The number, type and outcome of complaints received |