At Penham Excel we adopt professional standards and strict working codes of practice in line with CIVEA (Civil Enforcement Association) and CSA (Credit Services Agency) of which we are current members.
We accept that having been given a mandate by a client we are a representative of them and therefore as a result the representatives of Penham Excel must at all times act in a dignified, polite and correct manner. The company has built an enviable reputation with all of its clients throughout the UK for delivering a high quality service and operating lawfully and ethically at all times.
The industry codes of practice represent the minimum requirements that we expect of our certificated enforcement agents. We also have our own Penham Excel Code of Practice for Certificated Enforcement Agents which goes above and beyond these and our staff are regularly monitored and audited to ensure compliance.