At Penham Excel we are committed to the training and development of our entire workforce. All staff are trained to a very high standard and have an average of at least 12 days training per year.

Identifying and fulfilling training requirements plays a major part of our company’s commitment to quality assurance. Penham Excel is certified to ISO 9001:2008 and the quality assurance allows us to involve our workforce and to achieve quality and continual improvement by:

Learning all they can
Following proper procedures at all times
Taking pride in their work
Making sure they work efficiently
Attending any training sessions that are offered
Learning from mistakes
Helping others to do their best
Contributing to continual improvements with their ideas and suggestions

Induction Training

All new employees (office based) undergo an induction training programme which includes:

Introduction to the company
Policies and Procedures
Health & Safety in the Workplace
Lone Worker Policy
IT Training (PDA’s, PECS)
Enforcement Agent Procedures
Customer Care

Continual Training & Development

The competency of all our staff is assessed and continually monitored. Where training needs are identified these are provided.

Every member of staff also has a Training Record & Personal Development Plan listing the main areas of knowledge and experience required for the proper performance of their duties. These are signed off by both the member of staff and their immediate line manager on completion of their training. Penham Excel actively encourages training and progression, which motivates our staff to do a quality job each and every time.

Other training includes

Health and Safety
Legal/legislation updates
Policy updates
System updates
Refresher courses
Client specific

At Penham Excel we maintain a training matrix for all of our staff that captures all their relevant training and competencies. This is held centrally on a database and is updated regularly to record all of the courses they have attended.