Following the new Universal Credit Reforms, we have worked closely with Housing Associations to ensure they have a process in place to collect arrears fast and efficiently.

We offer

No Collection – No Fee

There is no upfront cost for any of our services. We collect the debt for a small agreed commission, payable only on monies received.

Letters

3 stages of letters sent to debtors on your behalf at designated intervals.

Enforcement Agent Attendance

Doorstop attendance by professional Enforcement Agents – operating in your area, throughout England & Wales.

Debt Capture

When a debt is under arrangement, text messages or emails sent to the debtor to prompt the payment.

Automated Phone Messages

Automated messages sent to debtors to remind people what they owe, when it’s due and how to pay.

Out of Hours Call Centre

Providing debtors with assistance in responding to correspondence and options to pay the debts. Manned by in-house, experienced and helpful call centre agents.

Vulnerable Debtors

Understanding of vulnerable debtors, working closely with them and our clients to ensure a positive resolution.

Tracing Debtors

Dedicated Trace & Investigation team utilising the very latest technology and resources to find absconders.

Fast Instant Action

We can respond instantly to your requests and have mobile, fully employed, Enforcement Agents operating throughout the whole of the UK. All instructions are actioned on the same day.

Account Management

Experienced Manager appointed to handle your account and secure log-in to our automated IT System offering up to the minute live progress reports

Service Level Agreement

Operating to a tailored service level agreement with key performance indicators, regular management information, statistics and service review meetings

Protecting Your Reputation

Fully licensed, accredited with industry bodies, ethical working practices and directly employed trained staff protecting your reputation at all times.